We want to make your experience with Aquano as simple as possible. We hope to answer any questions you may have below. If you can't find the answer you're looking for below, please get in touch.
FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
We hope that you won’t need to cancel your order, but we understand that
sometimes things don’t go to plan! If you need to cancel, please get in touch
with our team who will walk you through the process.
What if I want to speak to someone?
What if I want to speak to someone?
We’d love to hear from you. You can get in touch with our expert team here.
Shipping
What countries do you ship to?
What countries do you ship to?
We're proudly based in New Zealand and are currently focused on getting fresh,
filtered goodness to our fellow Kiwis. Stay tuned though – world domination (or
at least international shipping) might be next...
How long will it take to receive my order?
How long will it take to receive my order?
We aim to ship all orders within 3 working days. Deliveries may take a little longer during peak seasons, holidays,
or due to unforeseen courier delays.
Courier delivery times may vary dependant
on your location. We will aim to keep you as updated as possible!
Why Aquano?
What makes Aquano Water Filtration products better than the rest?
What makes Aquano Water Filtration products better than the rest?
We don’t just make water filtration systems, we make waves! It’s easy to see what sets us apart:
- smart design
- powerful performance
- features you won’t find anywhere else
We try to keep things clear (just like our water), so you’ll always know why Aquano
is the best choice on the market!