At Aquano, we’re all about clean water and a clean conscience – that means respecting your privacy and keeping your personal info safe in line with New Zealand’s Privacy Act 2020.
Our Privacy Policy explains how we collect, use, and protect your information when you use our website or services. By visiting our site, you agree to the terms below.
1. Information we collect
We only collect what we need to help you get the most out of Aquano. We only collect your personal information when you:
- Make a purchase or request a quote
- Contact us via our website, phone, or email
- Subscribe to our newsletter or promotional materials
- Use our website (through cookies and analytics)
1.1 What kind of info?
- Name (first and last!)
- Contact details such as your email address, phone number and delivery address
- Your purchase and service history
- Product usage and maintenance data
- Basic website data (e.g. IP address and browser type)
- Any other information you provide us with
2. How we use your info
We use your personal information to:
- Get your order to your doorstep!
- To provide customer support and service
- Process orders and to keep you updated about your order or enquiry
- Send you newsletters that include updates, useful info and offers (only if you subscribe!)
- Improve our website and services to be better, faster and more useful
3. Sharing your info
We do not sell your personal information, ever. We may share it with a few trusted third-party legends who help us keep things running smoothly:
- Couriers, payment processors and tech providers
- Government agencies, but only if we legally have to or to protect our rights
Trusted third parties only get the info that they need and they must play by the rules to safeguard your personal info too.
4. Cookies & analytics
Not the edible kind unfortunately! But the ones that help us understand how you use our site. Cookies help us to improve user experience and collect analytic data (such as page views and visitor demographics). You can manage or disable cookies through your browser settings.
5. Your info is safe with us
We take your privacy seriously. We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access, including encryption and secure storage.
6. Need to check or update your info?
You’ve got the right to ask what personal information we hold about you. You’ve also got the right to fix or update your details if something isn’t quite right! To make any changes, just contact us through the details below. You can always opt out of marketing communications should you wish to do so.
7. Your rights
Under the Privacy Act 2020, you have the right to:
- Access your personal info
- Ask for corrections to your personal info
- Make a complaint to the Office of the Privacy Commissioner if you think we’ve dropped the ball
8. Changes to this policy
- We may update this policy to reflect changes in our practices or applicable laws
- We'll notify you of any significant changes
9. Contact us
If you have any questions about this Privacy Policy, want to check your info, or just want to say hi, we’re ALWAYS happy to help!
Email: sales@aquano.co.nz
Phone: 0800225700
Address: 87 Hautapu Road, Unit 4, Hautapu 3493, Cambridge.